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Accessibility policy

Statement of Commitment

Deluxe Small Business Sales Inc. (d/b/a Hostopia Inc.com, Hostopia) with offices in Ontario is committed to providing a barrier-free environment for our clients/customers, employees, job applicants, suppliers, visitors, and other stakeholders who enter our premises, or access our information. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), Ontario Regulation 429/07 and the Accessibility Standards for Customer Service.

Our commitment to making our organization accessible to everyone includes the integration of accessibility legislation with our policies, procedures, programs, and training. We review these policies and practices on a regular basis.

Hostopia realizes that providing accessible and barrier-free environments for everyone is a shared effort. As a community, all businesses and services must work together to make accessibility happen. For more detailed information on our accessibility policies, plans, and training programs, please contact accessibility@hostopia.com.

The Accessibility Policy is intended to meet the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005, and applies to the provision of goods and services to the public or other third parties, not to the goods themselves.

Feedback Process

PAYweb welcomes feedback, including feedback about the delivery of our services to persons with disabilities. PAYweb will investigate and respond to all complaints relating to such services in a timely, thorough and objective manner.

Click here to Download our Customer Service Feedback Form

Submitting Feedback:

Feedback forms along with alternate methods of providing feedback such as verbally (in person or by telephone) or written (email), are available upon request.
Customers can submit feedback to:

  • accessibility@payweb.ca
  • Phone : 1 866 772 – 9932
  • Fax: 1 519 623 – 8130

Training

Training has been provided to employees, and/or contractors who provide customer service or deal with the public. New employees as well as those who take on duties that provide customer service or deal with the public will receive training as part of their orientation.

As reflected in Ontario Regulation 429/07,regardless of the format, training covers the following:

  • A review of the purpose of the Accessibility for Ontarians with Disabilities Act, 2005.
  • A review of the requirements of the Accessibility Standards for Customer Service, Ontario Regulation 429/07.
  • Instructions on how to interact and communicate with people with various types of disabilities.
  • Instructions on how to interact with people with disabilities who:
    • use assistive devices;
    • require the assistance of a guide dog, service dog or other service animal; or
    • require the use of a support person (including the handling of admission fees).
  • Instructions on what to do if a person with a disability is having difficulty accessing your services.
  • Hostopias policies, procedures and practices pertaining to providing accessible customer service to customers with disabilities.